Due to the nature of our products, we can only accept returns on sealed toys. We ship our products in a sealed polyurethane bag, and that bag is the only way for us to be sure that the toy has not been used.
We are happy to do returns on products with which there has been a shipping error or a major misunderstanding about color. We will also accept returns on defective products. Although each item is inspected carefully before being packaged, please thoroughly look over your toy before breaking the seal on the packaging. In the case of a return, please contact us at orders@exotic-erotics or use the contact form on our website. Include your order number and a description of the problem. For the types of returns described above, we will provide you with a prepaid shipping label with which to return the package.
Returns or exchanges for any other reason are subject to a 20 percent restocking fee. You are also responsible for the cost to ship the package back to us.
Single Surprise, Super Surprise and Deluxe Surprise items are only eligible for return or exchange in the event of a physical flaw with the toy.
We accept cancellations for any reason for up to 24 hours after your order has been placed with us with no penalty. After 24 hours, we reserve the right to charge a 20 percent restocking fee.
Changes to Order
We are happy to make slight changes to your order (color, firmness) within the first 24 hours after placing it. We understand that choosing the right sex toy requires careful consideration of many different aspects and that sometimes you don't get that right on the first try. If you worry that you decided on the wrong firmness or color (or even size) contact us at firstname.lastname@example.org and we'll make the changes. Toys that have already begun manufacture are subject to a 20% restocking fee.